Boundless Adventures Privacy Policy
Last Updated: November 4, 2026
1. Introduction
Boundless Adventures (“Boundless Adventures,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, make reservations, purchase products or services, communicate with our team, or participate in activities at our adventure parks.
This policy applies to our Boundless Adventures locations in New York, Massachusetts, and Wisconsin and to communications administered through our shared customer service systems.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Contact information: Name, email address, telephone number, mailing address, and other information you provide.
- Reservation information: Booking dates, locations, participant information, ticket purchases, memberships, and reservation history.
- Payment information: Transaction details, purchase amounts, and payment status. Payment card information is processed through our payment service providers.
- Participation information: Waivers, emergency contact information, and information necessary to administer activities and safety procedures.
- Communications: Emails, text messages, website chat conversations, customer service inquiries, voicemail messages, and telephone communications.
- Website information: IP address, browser type, device information, cookies, website interactions, and analytics information.
We may collect additional information when you voluntarily provide it in connection with a customer service inquiry, reservation, incident report, or other interaction.
3. How We Use Your Information
We use personal information to:
- Process reservations, purchases, payments, and memberships.
- Provide information about our parks, activities, and services.
- Respond to customer inquiries and provide support.
- Communicate about reservations, scheduling changes, and customer service matters.
- Administer participant waivers and safety procedures.
- Maintain and improve our website and customer experience.
- Send marketing emails where permitted by law and honor unsubscribe requests.
- Detect fraud, maintain security, resolve disputes, and comply with legal obligations.
We do not use consent to receive customer service text messages as consent to receive promotional text messages.
4. Text Messaging and SMS Consent
Boundless Adventures may send non-marketing SMS messages to individuals who have provided the required consent.
These messages may include:
- Responses to customer inquiries.
- Reservation questions and assistance.
- Scheduling and reservation changes.
- Customer service follow-ups.
- Responses to requests for assistance.
SMS consent is optional and is not required to make a purchase or submit a website inquiry.
Message frequency varies depending on your interactions with us. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact Boundless Adventures through our website.
SMS consent information, including mobile telephone numbers and opt-in records, will not be shared with third parties or affiliates for their own marketing or promotional purposes.
We may share information with service providers that help deliver customer service messages on our behalf, subject to appropriate contractual and privacy protections.
5. Email Communications
We may send transactional and customer service emails relating to reservations, purchases, and inquiries.
We may also send promotional emails about Boundless Adventures events, products, and special offers where permitted by applicable law.
Recipients may unsubscribe from promotional emails using the unsubscribe link included in those messages.
Unsubscribing from promotional emails does not necessarily prevent us from sending important transactional or customer service communications.
6. Telephone Calls, Chatbots, and Automated Customer Service
Boundless Adventures uses customer service technology, which may include automated telephone systems, artificial intelligence assistants, website chatbots, and customer relationship management software.
These systems may collect and process information you provide to answer questions, route inquiries, provide assistance, and improve customer service.
Telephone calls and voicemail messages may be recorded or transcribed where permitted by law and subject to applicable notice and consent requirements.
Automated systems may assist with communications, but customers may request assistance from a team member.
We do not guarantee that automated responses will always be complete or accurate. Important reservation details and policies should be confirmed through official booking records or with our staff.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to operate the website, understand visitor activity, measure advertising effectiveness, and improve the user experience.
We may use analytics and advertising services, including Google and Meta, subject to their applicable policies.
You may manage cookies through your browser settings and any privacy controls made available on our website.
Additional notices or opt-out mechanisms may be provided where required by applicable law.
8. How We Share Information
We may share personal information with service providers that assist with:
- Reservation and payment processing.
- Customer relationship management.
- Email, telephone, and SMS communications.
- Website hosting and technical support.
- Analytics and advertising.
- Insurance, legal compliance, safety, and incident administration.
We may also disclose information when required by law, to protect legal rights, investigate suspected misconduct, or respond to lawful requests.
We do not sell SMS opt-in consent information or share it with third parties for their independent marketing purposes.
9. Information Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, disclosure, alteration, and loss.
However, no internet transmission or electronic storage system can be guaranteed completely secure.
10. Information Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and protect legitimate business interests.
Retention periods may vary depending on the nature of the information and applicable legal requirements.
11. Children’s Privacy
Our activities are available to children subject to applicable age restrictions, supervision requirements, and parental or guardian consent.
Reservations and waivers involving minors should be completed or authorized by a parent or legal guardian as required.
Our website and customer service systems are not intended to independently solicit personal information from children under 13 without appropriate parental authorization.
Parents or guardians may contact us regarding information submitted about their children.
12. Your Privacy Choices
Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information.
You may also have rights concerning the use or disclosure of your information.
Requests may be submitted using the contact information below. We may need to verify your identity before processing a request, and certain information may be retained where legally permitted or required.
13. Third-Party Websites and Services
Our website may link to third-party websites, booking platforms, payment processors, and other services.
These third parties may maintain their own privacy policies. We encourage you to review those policies when using their services.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our operations, technology, legal requirements, or privacy practices.
Updates will be posted on this page with a revised effective date.
15. Contact Us
For questions about this Privacy Policy or requests concerning your personal information, please contact:
Boundless Adventures
Website: https://boundlessadventures.net/
Email: lorrie@boundlessadventures.net
Mailing Address:247 Sawmill Road, Stamford, CT 06903