Waivers

Every participating guest at Boundless Adventures must complete a waiver form. If a guest is under 18 years of age, then the waiver must be completed by his or her parent or legal guardian. No exceptions are made. Signed waivers remain valid for an entire season. The waiver link can be found in your email confirmation.

Weight & Age Restriction

You must be 7 & older to participate on our main course. The weight limit is 265 pounds. Age range for our Junior Explorer course is 4-6 years old.

Rules

  • Climbers must be dressed appropriately.
  • No clothing allowed over the harness (jacket, skirt, etc.)
  • Closed toe shoes only.
  • No baggy clothes.
  • No dangling jewelry.
  • Eyeglass holders are recommended.
  • Comfortable athletic wear recommended.
  • Long hair must be tied back.
  • Climbers must attend a safety briefing before climbing.
  • Use all equipment as directed.
  • Follow all instructions given by park monitors.
  • Allow faster climbers to pass on platforms.
  • Climbers must remove their harnesses prior to using the restroom.
  • While on the ground, please stay on the designated foot trails so we can maintain our natural setting.
  • Only one person is permitted on an element at a time.
  • Only three people are permitted on a platform at a time.
  • Alcohol and smoking in the park are strictly prohibited.
  • If staff becomes aware of a climber under the influence of drugs or alcohol, the climber will be asked to leave with no refund.
  • All visitors must be respectful of the forest.  Defacing trees or vegetation will not be permitted.
  • Management reserves the right to ask anyone in breach of these rules to leave Boundless Adventures without a refund.

Cancellation and Reschedule Policy for General Admission

You can cancel your reservation either by calling us at 914-893-4550 or by sending an email to ny_info@boundlessadventures.net any time up until two hours before your start time.

Due to our generous cancellation policy, we do not provide refunds. You will receive a store credit from us that can be used for a future visit. This credit does not expire.

To redeem the store credit you enter the “Account Credit” code as the Promo Code on the checkout page when you are ready to reschedule your visit.

Visits can be rescheduled if participants arrive in inappropriate clothing and footwear. (Please see Rules).

Store credits can be transferred to others if participants do not meet the age and weight restrictions.

Guests that are ‘no-show’ for their reservation on the reserved day/time are not eligible to receive the credit.

Cancellation and Reschedule Policy For Groups of Less Than 25 Participants

Cancellations made 30 or more days in advance of your reservation will be refunded the balance paid-excluding a cancellation fee of $150.

Cancellations made 7-29 days in advance of your reservation will incur a cancellation fee equal to 50% of the contracted amount.

Cancellations made less than 7 days in advance of your reservation will incur a cancellation fee equal to 75% of the contracted amount. That fee is waived if the cancellation is weather related or due to severe illness. In that event, you can always reschedule your visit with no penalty, as long as you provide at least one hour advance notice.

If you reduce the size of your group within 7 days of your event, you are still responsible for the full payment of the original reservation. As a courtesy, we will provide you with a store credit for participants that are unable to attend (as long as there are a minimum of 10 participants present to participate). To receive the credit, you must let us know at least two hours in advance of the reservation that your full group will not be attending the originally scheduled day/time.

We do not provide any refunds within 30 days of the scheduled visit. All credits are in the form of a store credit. Store credits never expire.

Participants that are ‘no-show’ for their reservation on the reserved day/time are not eligible to be refunded or rescheduled.

Cancellation and Reschedule Policy For Groups of 25 or More Participants

Cancellations made 30 or more days in advance of your reservation will be refunded the balance paid-excluding a cancellation fee of $500.

Cancellations/Reschedules/Group Reductions made 7-29 days in advance of your reservation will incur a cancellation fee equal to 50% of the contracted amount. In the case of group reductions, the fee is 50% of the cost for the cancelled group members.

Cancellations/Reschedules/Group Reductions made less than 7 days in advance of your reservation will incur a cancellation fee equal to 75% of the contracted amount. In the case of group reductions, the fee is 75% of the cost for cancelled group members. That fee is waived if the cancellation is weather related. In that event, you can always reschedule your visit with no penalty, as long as you provide at least two hours advance notice.

We do not provide any refunds within 30 days of the scheduled visit. All credits are in the form of a store credit. Store credits never expire.

Participants that are ‘no-show’ for their reservation on the reserved day/time are not eligible to be refunded or rescheduled.

Weather Policy

Boundless Adventures is open rain or shine.

Boundless Adventures activities are weather proof! Our safety gear works in rain or shine. Therefore, when you purchase a ticket, you automatically agree to our refund policy.

In cases of extreme weather, such as thunderstorms, lightning, or high winds, the park will be closed. If we close in advance of your visit, you will be provided a store credit for a future visit. If we evacuate guests out of the trees due to such dangerous weather conditions, we will offer the following accommodations:

  • You may choose to extend your ticket time, and wait until the weather passes OR
  • If you have climbed for less than 50% of your climb time, you can receive a store credit for the amount paid.
  • If you have climbed for more than 50% of your climb time, you can receive a store credit for 50% of the amount paid.

End of Day Closing Policy

To ensure all guests have ample time to complete our various trails before the park closes, kindly familiarize yourself with our evening trail closure guidelines:

  • Guests must begin the Blue and Black courses no later than 30 minutes before the park’s closing time.
  • Guests must begin the Yellow and Green courses no later than 15 minutes before the park’s  closing time.