Before You Book

What are your hours?

Check out our Location & Hours page.

 

 

How much are tickets per person? Are group rates available?

Get ticket information at General Admissions. Group rates are available for groups of 10+ people. Check out our Group Admission page to get more information.

Are reservations required?

General Admissions

Reservations are required for general admissions. We can accept reservations upon your arrival, subject to harness availability. But we very strongly recommend you book in advance to avoid a long wait time. Our park is a popular destination and you never know how long the ticket line will be. You can avoid it altogether if you reserve in advance!

Group Admissions

Reservations are required to be made 2 weeks in advance for groups. Please go to our Group Admissions page for more information.

What is your cancellation policy?

For general admission reservation, you can cancel your reservation up to 60 minutes before your scheduled visit. You can do that either by calling us at 978-592-0017 or by sending an email to [email protected] You will receive a store credit from us that can be used for a future visit. The credit does not expire. We do not provide refunds. Guests that are ‘no-show’ for their reservation on the reserved day/time are not eligible to receive a store credit.

Group cancellations made 30 or more days in advance of your reservation will be refunded the balance paid-excluding a convenience fee ($150 for groups of under 25 participants, $500 for larger groups).

Group cancellations made 8-30 days in advance of your reservation will incur a 50% cancellation fee.

Group cancellations less than 7 days in advance of your reservation are not eligible for a refund but the payment (less the cancellation fee) can be applied to a rescheduled visit to the park.

 

Are you open rain or shine?

Yes! Boundless Adventures is safe and fun in the rain. By purchasing a ticket, you agree to our weather policy that refunds are not given for wet, hot or cold weather.

In cases of extreme weather, such as thunderstorms, lightning, or high winds, the park will be closed. If we evacuate guests out of the trees due to such dangerous weather conditions, we will offer the following accommodations:

  • You may choose to extend your ticket time, and wait until the weather passes OR
  • If you have climbed for less than 50% of your climb time, you can receive a store credit for the amount paid.
  • If you have climbed for more than 50% of your climb time, you can receive a store credit for 50% of the amount paid.

Do I need a ticket if I only want to watch my friends climb and zip?

No. You have complimentary admission to the park if you only want to watch your friends and family participate. Walking paths and benches are available throughout the park for spectator guests to enjoy.

Do I have to be a certain age, height or weight to participate?

We do have a strict age minimum of 7 years old. The weight limit is 265 pounds. We do not have any height restrictions.

Learn more about our course levels.

I have no core strength. Or upper body strength. Can I participate?

Yes! Our beginner course is suitable for first-timers, regardless of personal fitness level, so long as you meet our age and weight requirements.

I'm afraid of heights. Do I have to go all the way to the tree tops?

No. You go as high up as you like. Our friendly staff are available to help you down whenever you’ve had your fill!

Before You Arrive

How do I get to Boundless Adventures?

Boundless Adventures is located at 154 River Road West in Berlin, MA.

From Worcester/Southern Massachusetts:

Take 395N to 290E to exit 25B. Turn right onto Solomon Pond Road. Keep going straight around the first rotary. At the second rotary take your first exit onto River Road West. On your left you will see a Boundless Adventures sign on an entrance to a residential area. Take the left at the sign and continue going straight up the gravel pathway.

From Boston/Eastern Massachusetts:

Take I-90W to exit 11A to get on I-495N. Take I-495N to exit 25B to 290W toward Worcester. After less than half a mile, take exit 25B to Solomon Pond Road. Turn right onto Solomon Pond Road. Keep going straight around the first rotary. At the second rotary take your first exit into River Road West. On your left you will see a Boundless Adventures sign on an entrance to a residential area. Take the left at the sign and continue going straight up the gravel pathway.

From New Hampshire/Northern Massachusetts:

Take 495S to Route 290W to exit 25B. Turn right onto Solomon Pond Road. Keep going straight around the first rotary. At the second rotary take your first exit into River Road West. On your left you will see a Boundless Adventures sign on an entrance to a residential area. Take the left at the sign and continue going straight up the gravel pathway.

From Western Massachusetts:

Take MA-2 East to 495S. Take 495S to exit 25B to 290W toward Worcester. After less than half a mile, take exit 25B to Solomon Pond Road. Turn right onto Solomon Pond Road. Keep going straight around the first rotary. At the second rotary take your first exit into River Road West. On your left you will see a Boundless Adventures sign on an entrance to a residential area. Take the left at the sign and continue going straight up the gravel pathway.

What do I wear for this?

We recommend sneakers or other comfortable closed toe shoes for our courses. Sandals, flip flops and other open-toe shoes are prohibited. In terms of clothes, we recommend fitted workout apparel. Please adhere to our rules.

Gloves are required. For your convenience, you can purchase gloves with your reservation. If you would prefer to bring your own, we recommend gloves that have a protective palm (gardening gloves, sports gloves, etc.).

What do I need to do before arriving?

Please ensure that you have a completed waiver for all participants in your group.

In your email confirmation, you will see a URL that says “Forward this link to all of your guests”. This link is tied to your specific event. Even if the participants in your group have been here before, we ask that they still click on the link and provide their email address to link their waiver to your reservation.

In that same email confirmation, you will also receive a link entitled “Group Waiver Management”. This will provide you with a real-time picture as to who has completed the waivers. We ask that in the case of larger groups, you put checkmarks next to the participants, and mark those that are not attending, as “not participating”.

Waivers are good for one calendar year only.

How important is it that I arrive promptly?

You are reserving for a specific time. If you arrive late, we will be able to accommodate you. However, we will not be able to extend your time beyond what you had reserved for. Please plan on arriving 15 minutes before your reservation time to allow for any unplanned delays.

Will there be a guide helping me?

This is a self-guided experience.  Our staff are stationed throughout the park to assist on an as needed basis, but this is your time to challenge yourself both physically and mentally, embrace nature, bond with family and friends, and simply have the best day ever!

Is there anything to eat at the park?

We have some limited snack items for purchase.  We welcome you to bring your own food or order from the local vendor of your choice.

Berlin Village Cafe is a local pizzeria that we are working with to provide reliable delivery to the park. You can reach them at 978-415-0291. Picnic tables are available for your use. Another great option is Vina’s Pizzeria.

Can I take pictures while I tree-climb and zip line?

We know, we know. You want photos and videos of yourself doing amazing things to show off to your Facebook and Instagram friends. Everybody does! Unfortunately, it’s not safe to use a camera while zip lining. (You need both hands to zip line!) You can, however, take pictures from our various tree platforms. You can also ask a friend to take photos of all your various treetop feats from the ground. There are plenty of ways to prove your awesomeness to your social media circle!

General Information About The Park

What policies are in place at Boundless Adventures to minimize the risk of transmission of COVID-19 amongst the guests and staff members?

We have been a socially distanced activity since before COVID. That said, there have been some changes put in place.  We are now requiring reservations, so that we can control the flow of guests at the park and limit the capacity.

All of our staff members are masked when they are in close proximity with the guests. We ask that all guests wear a mask when they are checking in and preparing for their adventure. Once on the course, the mask is not required.

All participants are required to wear gloves. We sell gloves ($6.00/pair after tax)  or you are welcome to bring your own. Gardening or biking gloves are perfect!

With 120 platforms in the trees, 15-20 feet apart, our course provides a natural way to distance. We are allowing 2 strangers to share a platform or 3 people from the same group.

Each guest will be attesting to the facts that they do not have any signs and symptoms of COVID-19 as dictated by CDC guidelines via the digital waiver.

Is Boundless Adventures certified?

The Park is built and maintained to ACCT standards (Association of Challenge Course Technology), the industry oversight body in the U.S. The Park is inspected daily by our staff, and annually by an ACCT certified inspector, a Massachusetts state representative, and a licensed arborist.

Does Boundless Adventures make charitable donations?

Our mission is to teach people that they have boundless possibilities. Given our focus on children, we have focused our donations to organizations that support mentally and physically disabled children, as well as organizations that aid children in underprivileged areas. We have also set up a Not For Profit, Boundless Adventures Outdoor Learning  where we accept donations. Monies donated are used by us for outreach efforts to bring some of these same children to Boundless Adventures.