Every participating guest at Boundless Adventures must complete a waiver form. If a guest is under 18 years of age, then the waiver must be completed by his or her parent or legal guardian. No exceptions are made. Signed waivers remain valid for an entire season.
Weight & Age Restriction
You must be 7 & older to participate. The weight limit is 265 pounds.
- Climbers must be dressed appropriately.
- Closed toe shoes only.
- No baggy clothes.
- No dangling jewelry.
- Eyeglass holders are recommended.
- Comfortable athletic wear recommended.
- Long hair must be tied back.
- Climbers must attend a safety briefing before climbing.
- Use all equipment as directed.
- Follow all instructions given by park monitors.
- Allow faster climbers to pass on platforms.
- Climbers must remove their harnesses prior to using the restroom.
- While on the ground, please stay on the designated foot trails so we can maintain our natural setting.
- Only one person is permitted on an element at a time.
- Only three people are permitted on a platform at a time.
- Alcohol and smoking in the park are strictly prohibited.
- Pets are not allowed on the premises except for service animals.
- All visitors must be respectful of the forest. Defacing trees or vegetation will not be permitted.
Refund Policies For General Admission
Full refund is available for reservations that cancel 48 hours in advance (less a 5% processing fee).
For cancellations within a 48-hour period, a rain check ticket will be offered for a future date in lieu of a cash refund.
Guests that are ‘no-show’ for their reservation on the reserved day/time are not eligible to be refunded or rescheduled. ‘No-show’ includes groups that show up with fewer climbers than planned for or provide less than 1 hours advance notice.
Refunds will not be given if participants arrive in inappropriate clothing and footwear or do not follow the rules. (Please see Rules).
Refunds will not be given if participants do not meet the age and weight restrictions.
Refunds will not be given for minors that do not have a waiver signed by their parent or legal guardian.
Refund Policies For Groups
Cancellations made 10 or more days in advance of your reservation will be refunded the balance paid-excluding the non-refundable deposit and a 5% processing fee.
Cancellations made less than 10 days in advance of your reservation are not eligible for a refund but the payment can be applied to a rescheduled visit to the park.
If you reduce the size of your group within 10 days of your event, you are still responsible for the full payment of the original reservation. As a courtesy, we will provide you with a maximum of 5 vouchers for a future visit. To receive the vouchers, you must let us know 24 hours in advance of the reservation that your full group will not be attending.
Groups that are ‘no-show’ for their reservation on the reserved day/time are not eligible to be refunded or rescheduled.
Due to the erratic weather we have experienced this summer, we have the following additional policies in place through Labor Day:
- If it is a rainy day, and you brave the weather by coming to the park, we will give you a voucher for 25% off your next visit if you feel that it hampered your experience (despite the fact that the park was not evacuated).
- If we close the park prior to your arrival, we will provide a 100% refund.
Boundless Adventures is open rain or shine.
Boundless Adventures activities are weather proof! Our safety gear works in rain or shine. Therefore, when you purchase a ticket, you automatically agree to our refund policy.
In cases of extreme weather, such as thunderstorms, lightning, or high winds, the park will be closed. If we evacuate guests out of the trees due to such dangerous weather conditions, we will offer the following accommodations:
- You may choose to extend your ticket time, and wait until the weather passes OR
- If you have more than 90 minutes left on your ticket, you can receive a rain check for one full admission for your next visit.
- If you have less than 90 minutes left on your ticket, you can receive a rain check for 50% off your next visit.