Cancellations made seven or more days in advance of your reservation will be refunded the balance paid-excluding a convenience fee of $150.
Cancellations made less than seven days in advance of your reservation are not eligible for a refund but the payment can be applied to a rescheduled visit to the park.
If you reduce the size of your group within seven days of your event, you are still responsible for the full payment of the original reservation. As a courtesy, we will provide you with a maximum of five vouchers for a future visit as long as there are at least ten participants present for the party. To receive the vouchers, you must let us know 24 hours in advance of the reservation that your full group will not be attending.
Groups that are ‘no-show’ for their reservation on the reserved day/time are not eligible to be refunded or rescheduled.