Cancellations made ten or more days in advance of your reservation will be refunded the balance paid-excluding the non-refundable deposit of $150 and a 5% processing fee.
Cancellations made less than ten days in advance of your reservation are not eligible for a refund but the payment can be applied to a rescheduled visit to the park.
If you reduce the size of your group within 10 days of your event, you are still responsible for the full payment of the original reservation. As a courtesy, we will provide you with a maximum of five vouchers for a future visit. To receive the vouchers, you must let us know 24 hours in advance of the reservation that your full group will not be attending.
Groups that are ‘no-show’ for their reservation on the reserved day/time are not eligible to be refunded or rescheduled.