We want your event to exceed your expectations. The first step is to ensure a smooth check in process. If the waivers are not completed in advance, it can delay your start time by up to an hour. Often, the end time is set on your invitations. Hence, a delayed start can result in an abbreviated climbing experience.
In your email confirmation, you will receive a link to your individual event management waiver portal. The first step is to provide your guests with a link to this portal either by emailing directly from the portal or copying the link into an individualized invitation.
This portal has 3 categories:
Waivers Collected – This is where all the waivers that are completed through your portal will reside.
Unassigned Reservations – This will be the number of guests that you’ve paid for, but have not paired up with a waiver.
Assigned Reservations – As your guests complete their waivers, we ask that you click on the “Unassigned Reservations” tab, select the participant, and save the assignment.
We know this seems complicated. That is because often mom completes the waiver, but mom isn’t participating. Other times, someone completes the waiver, but has a conflict and is unable to attend. You are the one who needs to tell us who is part of your party, and who is not.
If you arrive with all of the waivers completed in advance, and your guests arrive on time, we guarantee that you will not be delayed!